ATTENTION: PLEASE READ CAREFULLY THIS FLAGSTONE FOODS PRIVACY POLICY (“PRIVACY POLICY”), WHICH IS PART OF THE FLAGSTONE FOODS TERMS OF USE, BEFORE YOU ACCESS, DOWNLOAD, OR OTHERWISE USE THE SERVICE.
The Service is operated by Flagstone Foods, 323 N Washington Avenue, Suite 400, Minneapolis, MN 55401 (“We” or “Flagstone Foods”). This Privacy Policy describes the information collected through Your use of the Service, how We use it, how We share it, how We protect it, and the choices You can make about Your information.
ATTENTION: PLEASE READ OUR PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICE. USING THE SERVICE INDICATES THAT YOU ACCEPT AND AGREE TO BE BOUND BY THIS PRIVACY POLICY IN FULL. IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, DO NOT USE THE SERVICE. You acknowledge (a) that You have read and understood this Privacy Policy; and (b) this Privacy Policy shall have the same force and effect as a signed agreement.
Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to this Privacy Policy.
This Privacy Policy is part of the Flagstone Foods TOU. Any terms defined in the TOU shall have the same meaning in this Privacy Policy.
If We have Your email address, We will notify You of material changes to this Privacy Policy via email. If we do not have your email address, We will update this page to reflect any changes to this Privacy Policy. Please review the Privacy Policy each time You use the Service. BY USING THE SERVICE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY.
I. Information We Collect
We collect information from You when You use the Service, contact or interact with us, apply for employment with us, and voluntarily provide us with Your comments and other content in connection with using the Service.
As part of your access to and use of the Service, we may collect: Your name, contact information including email address, telephone number, address, information included in employment applications, and any other information you voluntarily provide on the Service.
When You contact us, we may collect: Your name, contact information including email address, telephone number, and any other information that You voluntarily provide to us.
When You access and use the Service, we automatically collect information regarding You and Your device, including Your device’s Internet Protocol address, the domain name of Your Internet service provider, your location, Your mobile device information (e.g. device model and operating system version), your page visits, your social sharing activity, and aggregated information that cannot be used to specifically identify You. Additional information collected is described in the Analytics and Cookies sections below.
We may collect information about You from third party sources. The Service provides links to our Facebook and Linkedin pages. If You connect with these websites through the Service, We may receive personal information about You.
We may combine all of the information we collect from or about you and use it in the manner described in this Privacy Policy.
II. How We Use Your Information
We use the information that We collect for several purposes, including:
- The purposes for which You provided it;
- To provide information and services to You;
- To process and respond to Your inquiries and comments;
- To send You information about Your relationship with us or about new projects or other information that we think you may find interesting;
- To contact you for market research purposes and to use this information to customize the Service according to your interests;
- To administer, operate, and improve the Service or to further the mission of Flagstone Foods;
- To personalize and enhance Your experience using the Service;
- To send periodic emails. If you choose, the email address You provide may be used to send You occasional news, updates, related product or service information, etc. Note: If at any time You would like to unsubscribe from receiving future emails, We include detailed unsubscribe instructions at the bottom of each email;
- To generate and review reports and data about our user base and Service usage patterns;
- To analyze the accuracy, effectiveness, usability or popularity of the Service;
- To compile aggregate data for internal and external business purposes;
- To prevent fraud and abuse of the Service and to otherwise protect users and visitors and our business;
- To assist law enforcement and respond to subpoenas; and
- To perform other business activities as needed, or as described elsewhere in this Privacy Policy.
- As explained elsewhere in this Privacy Policy, personal information We collect may be processed by our partners in providing services related to the Service (such as administration services, technical services relating to the maintenance, servicing, and upgrading of software, hosting services, customer service, data migration services, payment processing services and analytical services, among others).
III. How Your Information is Disclosed
Information may be disclosed to third parties in accordance with our Privacy Policy. Please note that a user may choose not to share certain information as described in Your Choices Regarding Your Information below.
A. Third Party Service Providers and Business Partners. We may use third party service providers and business partners to perform functions in connection with the Service, such as email marketing, site analytics, social sharing, relationship management, functions related to analyzing and improving the Service usefulness, reliability, user experience, and operation, storing data, and as otherwise described in this Privacy Policy. We also may share Your personal information with these providers and partners for their direct marketing and promotional purposes and so they can provide services to you.
- Facebook. By clicking on the Facebook button on the Service, You will be automatically transported to the official Facebook Page for Flagstone Foods, https://www.facebook.com/Flagstone-Foods-282599025193240/. Flagstone Foods allows users to comment on blog posts using the Facebook Comments Plugin and in doing so, Flagstone Foods may have access to personal information about You. For more information on the Facebook Comments Plugin, please visit, https://developers.facebook.com/docs/plugins/comments.
- LinkedIn. By clicking on the LinkedIn button on the Service, You will be automatically transported to the official LinkedIn profile for Flagstone Foods, https://www.linkedin.com/company/Flagstone-Foods/.
- CATS. We use CATS to allow users to apply for jobs at Flagstone Foods. CATS may collect information from users related to the information they provide in employment applications, including name, physical address, email address, IP address, phone number, and details including gender, occupation, and other demographic information. For more information, please visit CATS’s privacy policy: https://catsone.com/policies-and-terms/.
B. Business Changes. If We become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, We may transfer Your information to a third party or parties in connection therewith.
C. Affiliates. We may also share Your information with our affiliates for purposes consistent with this Privacy Policy. Our affiliates will be required to maintain that information in accordance with this Privacy Policy.
D. Investigations and Law. We may disclose information about You to third parties if We believe that such disclosure is necessary to:
- Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;
- Investigate, prevent or take action regarding suspected illegal activities, suspected fraud, the rights, reputation, safety, and property of us, users or others, or violations of our policies or other agreements with us;
- Respond to claims and legal process (for example, subpoenas); and/or
- Protect against legal liability.
E. Aggregated Information. We may share aggregated information relating to users of the Service with affiliated or unaffiliated third parties. This aggregated information does not contain personal information about any user.
F. Analytics. We use third-party analytics tools to better understand who is using the Service and how people are using it. These tools may use cookies and other technologies to collect information about Your use of the Service and Your preferences and activities. These tools collect information sent by Your device or the Service and other information that assists us in improving the Service. This information may be used to analyze and track data, determine the popularity of certain content, and better understand Your online activity, among other things.
We use Google Analytics to better understand who is using the Service and how people are using it. Google Analytics uses cookies to collect and store information such as Service pages visited, places where users click, time spent on each Service page, Internet Protocol address, type of operating system used, location-based data, device ID, search history, gender, age, and phone number. We use this information to improve the Service and as otherwise described in this Privacy Policy. Please see http://www.google.com/policies/privacy/partners/ for information about how Google Analytics uses this information, and visit https://tools.google.com/dlpage/gaoptout for information about the Google Analytics Opt-out Browser Add-on. Google may track your activity over time and across websites.
G. Cookies and Other Tracking Technologies
We, along with third parties, use cookies, local storage objects, Web beacons and other technologies. These technologies are used for tracking, analytics and personalization and optimization of the Service.
Cookies are small files that are transferred to and stored on Your computer through Your Web browser (if You allow it) that enable the website’s or service provider’s system to recognize Your browser and capture and remember certain information. You can instruct Your browser to stop accepting cookies. But if You do not accept cookies, You may not be able to use all portions of all functionality of the Service.
- Persistent cookies remain on the visitor’s computer after the browser has been closed.
- Session cookies exist only during a visitor’s online session and disappear from the visitor’s computer when they close the browser software.
Flash cookies (also known as local shared objects) are data files that can be created on your computer by the websites you visit and are a way for websites to store information for later use. Flash cookies are stored in different parts of your computer from ordinary browser cookies. You can disable the storage of flash cookies. For additional information about managing and disabling flash cookies, please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
Web beacons are small strings of code that provide a method for delivering a graphic image on a Web page or in an email message for the purpose of transferring data. You can disable the ability of Web beacons to capture information by blocking cookies.
We use cookies and other tracking technologies on the website to help us understand and save Your preferences and interests so We can personalize Your future visits and compile aggregate data about website traffic and website interaction so that We can offer better website experiences and tools in the future.
Some of our business partners, such as our analytics providers, advertising networks, social sharing provider, and social media connections, also use cookies and other tracking technologies on our website, some of which may track users across websites and over time.
IV. Security
We implement a variety of security measures to protect the safety of Your personal information when You enter, submit, or access Your personal information.
While We take reasonable measures to protect the information You submit via the Service against loss, theft and unauthorized use, disclosure, or modification, We cannot guarantee its absolute security. No Internet, email, or mobile application transmission is ever fully secure or error free. Email or other messages sent through the Service may not be secure. You should use caution whenever submitting information through the Service and take special care in deciding with which information You provide us.
We cannot guarantee that transmissions of Your personal information will be fully secure and that third parties will never be able to defeat our security measures or the security measures of our partners. WE ASSUME NO LIABILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO TRANSMISSION ERRORS, THIRD PARTY ACCESS, OR CAUSES BEYOND OUR CONTROL.
Any information collected through the Service is stored and processed in the United States. If you use our Service outside of the United States, you consent to have your data transferred to the United States.
V. Data Retention Policy, Managing Your Information
We will retain Your information for as long as You use the Service and for a reasonable time thereafter. We may maintain anonymized or aggregated data, including usage data, for analytics purposes. We may retain and use Your information as necessary to comply with our legal obligations, resolve disputes, and/or for the period required by laws in applicable jurisdictions. Please note that some or all of the information We have collected may be required for the Service to function properly.
VI. Links to Other Websites or Applications
This Privacy Policy applies only to the Service. The Service may contain links to other websites or apps or may forward users to other websites or apps that We may not own or operate and to which this Privacy Policy does not apply. The links from the Service do not imply that We endorse or have reviewed these websites or apps. The policies and procedures We describe here do not apply to these websites or apps. We neither can control nor are responsible for the privacy practices or content of these websites or apps. We suggest contacting these websites or app providers directly for information on their privacy policies. Nonetheless, we seek to protect the integrity of our Service, and welcome any feedback about these linked websites and mobile applications.
VII. Your Choices Regarding Your Information
You have choices regarding the use of information by the Service.
- Changing Your Information – To change Your information, please contact us at info@flagstonefoods.com.
VIII. Information Collected From Other Websites and Mobile Applications and Do Not Track Policy
Your browser or device may offer You a “Do Not Track” option, which allows You to signal to operators of websites, web applications, mobile applications and services (including behavioral advertising services) that You do not wish such operators to track certain of Your online activities over time and/or across different websites or applications. Our Service does not support Do Not Track requests at this time, which means that We or our analytics providers or other third parties with which We are working may collect information about Your online activity both during and after Your use of the Service.
IX. Children
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from an individual under age 16. If You are under the age of 16, please do not submit any personal information through the Service. If You have reason to believe that We may have accidentally received personal information from an individual under age 16, please contact us immediately at info@flagstonefoods.com.
X. Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this Privacy Policy periodically, and especially before You provide any information. This Privacy Policy was made effective on the date indicated above.
XI. How to Contact Us
Please feel free to contact us by email at info@flagstonefoods.com or by writing us at Flagstone Foods, 323 N Washington Avenue, Suite 400, Minneapolis, MN 55401, if You have any questions about this Privacy Policy.
XII. Your Nevada Privacy Rights
Senate Bill No. 220 (May 29, 2019) amends Chapter 603A of the Nevada Revised Statutes to permit a Nevada consumer to direct an operator of an Internet website or online service to refrain from making any sale of any covered information the operator has collected or will collect about that consumer. You may submit a request pursuant to this directive by emailing us at info@flagstonefoods.com. We will provide further information about how We verify the authenticity of the request and Your identity.
Supplement for California Residents- Last Updated October 2020
You will not need to create an account to exercise Your rights. California residents have the right to:
- Request that We disclose, free of charge (unless Your requests are manifestly unfounded or excessive), the categories and specific pieces of personal information that We have collected in the preceding 12 months. To exercise this right, You must provide a verifiable consumer request by either calling us at 1-612-222-3800, or by emailing us at info@flagstonefoods.com.
- Request that We delete personal information about You that We may have collected. To exercise this right, You must provide a verifiable consumer request by either calling us at 1-612-222-3800, or by emailing us at info@flagstonefoods.com.
- Request that, for personal information that We have collected in the preceding 12 months, We disclose, free of charge (unless Your requests are manifestly unfounded or excessive), the categories of personal information that We have collected about You, the categories of sources from which the personal information was collected, the business purpose for collecting personal information, the categories of third parties with whom We share personal information, and the specific pieces of personal information We have collected about You. To exercise this right, You must provide a verifiable consumer request by either calling us at 1-612-222-3800, or by emailing us at info@flagstonefoods.com.
- Request that, for personal information that We have disclosed for a business purpose in the preceding 12 months, We disclose, free of charge (unless Your requests are manifestly unfounded or excessive), the categories of personal information that We have collected about You, the categories of personal information that We have disclosed about You for a business purpose, and the categories of third parties to whom each category of personal information was disclosed. To exercise this right, You must provide a verifiable consumer request by either calling us at 1-612-222-3800, or by emailing us at info@flagstonefoods.com.
Please note that the California Consumer Privacy Act of 2018 (“CCPA”) entitles California consumers to instruct a business that sells personal information about the consumer to third parties not to sell the consumer’s personal information. We do not believe that We “sell” Your information within the meaning of “sale” under the CCPA. However, We recognize that the meaning of “sale” under the CCPA is still unclear. As clarifying regulatory guidance becomes available, We will update our policies accordingly. We do not have actual knowledge that We sell the personal information of minors under 16 years of age.
Before We can fulfill the consumer requests noted above, We must verify Your identity. If You have a password-protected account with us, We can verify Your identity through our existing authentication procedures for Your account. However, We will require You to re-authenticate Yourself before We can disclose or delete any of Your information.
If You do not have a password-protected account with us, We will require You to provide us with Your name, telephone number, email address, and home address, together with a signed declaration under penalty of perjury that You are the consumer whose personal information is the subject of the request. We will match this information to the personal information We maintain.
You can also authorize another person, called an agent, to exercise Your rights on Your behalf. You must provide the authorized agent written and signed permission to act on Your behalf. We may deny requests from an authorized agent who does not submit proof that he or she has been authorized to act on Your behalf. Furthermore, We may require You to verify Your identity directly with us. We may also require You to directly confirm with us that You have provided the authorized agent permission to submit a request on Your behalf. An authorized agent can make a request on Your behalf by either calling us at 1-612-222-3800, or by emailing us at info@flagstonefoods.com.
We may not discriminate against You because You exercised any of Your rights under the CCPA, including, but not limited to, by:
(A) Denying goods or services to You.
(B) Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
(C) Providing a different level or quality of goods or services to You.
(D) Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.
However, nothing prohibits us from charging You a different price or rate, or from providing a different level or quality of goods or services to You, if that difference is reasonably related to the value provided to us by Your data.
We may offer financial incentives, including payments to You as compensation, for the collection of personal information, the sale of personal information, the retention of personal information, or the deletion of personal information. We may also offer a different price, rate, level, or quality of goods or services to You if that price or difference is directly related to the value provided to us by Your data.
To the extent that anything in this Supplement for California Residents conflicts with the Policy, this Supplement for California Residents shall govern.
Categories of personal information collected in last 12 months Purposes for which personal information will be used
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers
Processing or fulfilling orders and transactions; creating, maintaining, and servicing accounts; providing customer service; verifying customer information; processing payments; undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
Any categories of personal information described in subdivision (e) of Section 1798.80 (California Customer Records statute, Cal. Civ. Code 1798.80(e)), including bank account number, credit card number, debit card number, or any other financial information Processing or fulfilling orders and transactions; creating, maintaining, and servicing accounts; providing customer service; verifying customer information; processing payments; undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
Characteristics of protected classifications under California or federal law Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies Processing or fulfilling orders and transactions; creating, maintaining, and servicing accounts; providing customer service; verifying customer information; processing payments; undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services; debugging to identify and repair errors that impair existing intended functionality; undertaking internal research for technological development and demonstration
Geolocation data Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services
Professional or employment-related information Processing or fulfilling orders and transactions; creating, maintaining, and servicing accounts; evaluating employment applications; providing customer service
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services
| Categories of personal information collected in last 12 months | Purposes for which personal information will be used |
| Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers | Processing or fulfilling orders and transactions; creating, maintaining, and servicing accounts; providing customer service; verifying customer information; processing payments; undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity |
| Any categories of personal information described in subdivision (e) of Section 1798.80 (California Customer Records statute, Cal. Civ. Code 1798.80(e)), including bank account number, credit card number, debit card number, or any other financial information | Processing or fulfilling orders and transactions; creating, maintaining, and servicing accounts; providing customer service; verifying customer information; processing payments; undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity |
| Characteristics of protected classifications under California or federal law | Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services |
| Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | Processing or fulfilling orders and transactions; creating, maintaining, and servicing accounts; providing customer service; verifying customer information; processing payments; undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity |
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement | Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services; debugging to identify and repair errors that impair existing intended functionality; undertaking internal research for technological development and demonstration |
| Geolocation data | Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services |
| Professional or employment-related information | Processing or fulfilling orders and transactions; creating, maintaining, and servicing accounts; evaluating employment applications; providing customer service |
| Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Flagstone Foods; providing advertising or marketing services; providing analytic services |
XiiI. Information Collected From Other Websites and Mobile Applications and Do Not Track Policy
Your browser or device may offer You a “Do Not Track” option, which allows You to signal to operators of websites, web applications, mobile applications, and services (including behavioral advertising services) that You do not wish such operators to track certain of Your online activities over time and/or across different websites or applications. The Website does not support Do Not Track requests at this time, which means that We or our analytics providers or other third parties with which We are working may collect information about Your online activity both during and after Your use of the Website.
XIV. Shine the Light Notice
Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes, and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. You may make one request each year by emailing us at info@flagstonefoods.com, or by writing us at the address listed at the end of the Policy. Please allow 30 days for a response.